CHECK-IN TIME - Check-in time at 4:00 p.m. EST. While we make every effort to have your cabin ready promptly, during peak season, there may be a slight delay and your patience is appreciated. Check-out time is 11:00 a.m. EST. No exceptions, please. Additional $ 50.00 per hour will be charged for late check –out . An additional night stay may be charged for late check-outs.

LOCK BOXES/KEYS - You got your key code in the mail. If a key is needed, the key will be inside the lock box. The key MUST remain in the lock box at all times when not in use. There is a $100 fine if the key is not found in the lock box and guests may incur additional service call charges if maintenance personnel are unable to enter the cabin because the key was not in the lock box.

PAYMENT

1. Reservation are charged to your card when the reservation is made.

2. If additional payments are due, please call the reservation department.

3. No portion of your payment is held in escrow.

CANCELLATIONS - All reservations are subject to a $30 non-refundable processing fee. Cancellations made 30 days or less in advance of the scheduled arrival date will receive credit in the form of an Inventory Reservation Certificate, less a $25 administrative fee. The certificate is good for one year from the scheduled arrival date and can only be used for the cabin originally reserved. Cancellations made 30 days or less in advance of a holiday or peak season reservation will receive credit in the form of an Inventory Reservation Certificate, less a $100 administrative fee. Changes in arrival dates are allowed subject to availability, more than 14 days in advance of the scheduled arrival date. There is a $25 administrative fee for all cancellations or changes. No changes are allowed within 14 days of your arrival. Holidays require 30 days notice for changes in dates and units. You may upgrade to a larger unit, subject to availability, any time prior to check-in. There is no fee to upgrade to a larger cabin. Downgrading to a smaller cabin is permitted if guests notify our office more than 7 days prior to their scheduled arrival date. There is a $25 fee to downgrade to a smaller or different cabin. No refunds will be given due to early departure. This includes departures due to inclement weather. All reservations become final 72 hours upon check-in time / No cancellations, No changes, No refunds, No Inventory Reservation Certificates.

REFUNDS - All our properties are privately owned. Descriptions, bed sizes, amenities and names of cabins are subject to change without notice. Your cabin will be inspected prior to your arrival to ensure that all equipment is in good working order. In the event of a mechanical failure, we will make every effort to have all reported malfunctions corrected as promptly as possible. Neither the rental company nor the property owner will be obligated to give replacements or refunds in the event of failure or absence of any item, or for any public utility including television service. No refunds will be given due to early departure. This includes departures due to inclement weather. You are responsible for the entire booking once your reservation has been made. All reservations become final 72 hours upon check-in time / No cancellations, No changes, No refunds, No Inventory Reservation Certificates.

PETS -MCV does not allow pets. If a pet is found in any of our units a cleaning fee of $150 will be assessed.

MAXIMUM OCCUPANCY - Local fire codes have established maximums for all units. Please adhere to these maximums.

FINANCIAL RESPONSIBILITY - Guests assume full responsibility for all damages, excessive cleaning charges, or any missing items including linens and towels. Please read the departure instructions in the unit. If these procedures are not followed an excessive cleaning fee will be charged.

HOT TUBS AND COVERS - Hot tubs will be inspected after each rental. If any items such as food, alcohol, soaps or bath products, etc. are found in the hot tub, you will be charged an excessive cleaning fee of $150. Damage to any cover will result in a $350 charge. Covers should remain on the hot tub at all times when not in use. Children under the age of 16, pregnant women and persons with heart conditions or skin sensitivities should not use the hot tubs.

FIREPLACES - From May through October 1, fireplaces are NOT to be used. Please adhere to this policy. Our cabins have gas logs with timers. Please read the instructions carefully before using these fireplaces.

DRIVING CONDITIONS - Mountain roads can be tough at any time of the year. We do not guarantee any road surface conditions. Most roads in our area are well maintained, but they are curvy and steep. Some units may have gravel drives or roads. While these roads are routinely maintained, they may be bumpy at times. In the late fall, winter, and early spring it is not uncommon to occasionally have hazardous road conditions. It is strongly recommended that all guests during these seasons have four-wheel drive and/or chains. Winter road conditions and maintenance are not guaranteed. We do not refund due to road conditions. You are responsible for your transportation. We cannot provide any transportation for guests nor are we responsible for any towing charges you may incur during your stay.

CUSTOMER COMMENTS - We hope you enjoy your stay in the beautiful Smoky Mountains. In our efforts to improve our service and reward our staff, we welcome any comments you may have about your stay.

Please address your comments to:

My Cabin Vacation
Customer Comments
administrator@mycabinvacation.com

or

My Cabin Vacation

P O Box 1497

Gatlinburg, TN 37738