Check-in time is 4:00 p.m. EST.
While we make every effort to have your cabin ready promptly, during peak season there may be a slight delay and your patience is appreciated.
Check-out time is 11:00 a.m. EST. No exceptions, please.
An additional $50.00 per hour or an additional night stay may be charged for late check-outs.
You will receive an e-mail with directions and a key code for your cabin after completing the reservation process.
Your e-mail spam filter MAY block messages from My Cabin Vacation.
Please be sure to add us to your safe sender's list and allow messages from email@example.com.
1. A full 100% deposit is charged to your card when a reservation is made.
2. If, for any reason, additional payments are due, please contact the reservation department at firstname.lastname@example.org.
3. No portion of your payment is held in escrow.
Promotions are NOT valid for existing reservations nor with any other promotions or certificates. Only one promotion per reservation please. Minimum stay applies.
However, when you add extra night/s to your reservation and the grand total is greater than the grand total of your original reservation, the rate CAN be changed from Standard to any Promotional Rate.
All Cancellations will receive credit in the form of an Inventory Reservation Certificate, less a $25 administrative fee. All reservations are subject to a $30 non-refundable processing fee. The certificate is good for one year from the scheduled arrival date. Changes in arrival dates are allowed, subject to availability, when requested more than 45 days in advance of the scheduled arrival date. All reservations become final 72 hours prior to check-in. No cancellations, No changes, No refunds, No Inventory Reservation Certificates.
All reservations are subject to a $30 non-refundable processing fee. Standard Rate Cancellations made 30 days or less in advance of the scheduled
arrival date will receive credit in the form of an Inventory Reservation Certificate, less a $25 administrative fee. The certificate is good for one year from
the scheduled arrival date. Standard Rate Cancellations made 30 days or less in advance of a holiday or peak season reservation will receive credit
in the form of an Inventory Reservation Certificate, less a $100 administrative fee. Changes in arrival dates are allowed subject to availability, more
than 14 days in advance of the scheduled arrival date. There is a $25 administrative fee for all cancellations or changes. No changes are allowed
within 14 days of your arrival. Holidays require 30 days notice for changes in dates and units. You may upgrade to a larger unit, subject to availability,
any time prior to check-in. There is no fee to upgrade to a larger cabin. Downgrading to a smaller cabin is permitted if guests notify our office more than
7 days prior to their scheduled arrival date. There is a $25 fee to downgrade to a smaller or different cabin. No refunds will be given due to early departure.
This includes departures due to inclement weather. All reservations become final 72 hours upon check-in time / No cancellations, No changes,
No refunds, No Inventory Reservation Certificates.
All of our properties are privately owned. Descriptions, bed sizes, amenities and names of cabins are subject to change without notice.
Your cabin will be inspected prior to your arrival to ensure that all equipment is in good working order. In the event of a mechanical failure,
we will make every effort to have all reported malfunctions corrected as promptly as possible. Neither the rental company nor the property
owner will be obligated to give replacements or refunds in the event of failure or absence of any item, or for any public utility including television service.
No refunds will be given due to early departure. This includes departures due to inclement weather. You are responsible for the entire booking once
your reservation has been made. No money refunds will be given on any Promotional Rates / Specials or certificates, Inventory Reservation Certificate
only. All reservations become final 72 hours upon check-in time / No cancellations, No changes, No refunds, No Inventory Reservation Certificates.
My Cabin Vacation does not allow pets. If a pet is found in any of our units, a cleaning fee of $500.00 will be assessed
and guests will be asked to leave unit immediately, losing reservation and deposit.
Local fire codes have established maximums for all units. Please adhere to these maximums.
Guests assume full responsibility for all damages, excessive cleaning charges, or any missing items including linens and towels.
Please read the departure instructions in the unit. If these procedures are not followed, an excessive cleaning fee and/or cost of repeats and
missing items will be applies to guest's card.
HOT TUBS AND COVERS
Hot tubs will be inspected after each rental. If any items such as food, alcohol, soaps or bath products, etc. are found in the hot tub, guest will be charged an
excessive cleaning fee of $150. Damage to any cover will result in a $350 charge. Covers should remain on the hot tub at all times when not in use.
Children under the age of 16, pregnant women and persons with heart conditions or skin sensitivities should not use the hot tubs.
From March 1st through November 30th, fireplaces are NOT to be used.
Please adhere to this policy. Our cabins have gas logs with timers.
Please read the instructions carefully before using these fireplaces.
Most roads in our area are well maintained, but they are curvy and steep. While these roads are routinely maintained, they may be bumpy at times.
In the late fall, winter, and early spring it is not uncommon to occasionally have hazardous road conditions. Winter road conditions and maintenance are not
guaranteed. We do not refund due to road conditions. You are responsible for your transportation.
Internet services are provided at an extra charge.
However, internet provider, connection speed, connection level and in some units, wireless routers, vary and are subject to change without notice.
We hope you enjoy your stay in the beautiful Smoky Mountains.
In our efforts to improve our service and reward our staff, we welcome any comments you may have about your stay.
Please address your comments to:
My Cabin Vacation
P O Box 1497
Gatlinburg, TN 37738